Comm One - Frequently Asked Questions

FAQ Sections	# of Documents
Installation Questions	1
User Guides and License Agreements	4
Requirements and Specifications	6
General Use Questions	15
Using Reports	8
Call Processing Questions	2
Call Capture Questions	2
Email Questions	1
Buffer Box Questions	3
Upgrading from Prior Version Questions	1
Utilities / Remote Access / LogMeIn / PKZip	4
Error Messages	6
Troubleshooting Questions	5

Installation Questions	Item #	File Format	Last Updated
How to Download & Install Call Accounting from the Internet ?	FAQ 31008		04/27/2005

User Guides and License Agreements	Item #	File Format	Last Updated
What are the terms of Comm Ones Annual Maintenance Agreement ?	FAQ 31023		04/27/2005
What are Comm One's Standard Terms & Conditions ?	FAQ 31024		04/27/2005
Where can I find a Call Accounting System Installation Guide ?	FAQ 31025		04/27/2005
What are the terms of Comm One's Standard Software License Agreement ?	FAQ 31027		04/27/2005

Requirements and Specifications	Item #	File Format	Last Updated
What are the minimum System Hardware Requirements to run Comm One ?	FAQ 31004		06/01/2006
What are the Minimum Disk Space Requirements to run Comm One Software ?	FAQ 31014		04/27/2005
What Operating Systems does Comm One Software run on ?	FAQ 31015		04/27/2005
What Development Language was Comm One Software Written In ?	FAQ 31016		04/27/2005
How many stations does each Call Accounting Version Support ?	FAQ 31019		04/27/2005
Details on Northern Telecom PBX Interface Software	FAQ 31072		05/01/2005

General Use Questions	Item #	File Format	Last Updated
Does Comm One Automatically Close the Call File each Period ?	FAQ 31017		04/27/2005
Does Comm One Call Accounting have Multi-Site Capabilities ?	FAQ 31018		04/27/2005
Does Comm One Call Accounting have File Export Capabilities ?	FAQ 31020		04/27/2005
Do extensions have to be in the Station File before I can run Call Processing ?	FAQ 31047		04/28/2005
How do I edit the Station File Department Popup ?	FAQ 31048		04/28/2005
Does Comm One Call Accounting Support Caller ID ( ANI ) ?	FAQ 31050		04/28/2005
Can I ignore particular extensions when running call processing ?	FAQ 31069		05/01/2005
How do I automatically assign Auth Codes based upon number dialed ?	FAQ 31070		05/01/2005
How to delete Call Records and Reprocess them	FAQ 31081		06/01/2006
How do I change all station records to ACTIVE status ?	FAQ 31036		04/28/2005
Why is the Preview Font in Call Accounting 2004 appear small ?	FAQ 31028		04/27/2005
How do I automatically delete old call logs so my system doesn't fill up ?	FAQ 31035		04/28/2005
How can I check to see that I have call records from each day ?	FAQ 31040		04/28/2005
Why should I have my screen saver turned off ?	FAQ 31065		05/01/2005
How to Rest Password for Call Accounting Events in Windows Scheduler	FAQ 31071		04/27/2005

Using Reports	Item #	File Format	Last Updated
How do I run a Call Detail Report for a Single Extension ?	FAQ 31031		04/28/2005
How do I run a Call Detail Report for a particular number dialed ?	FAQ 31032		04/28/2005
How do I run a Call Detail Report for a particular Department	FAQ 31033		04/28/2005
How to set minimum call duration to record.	FAQ 31037		04/28/2005
How can I select a prior period for reporting ?	FAQ 31041		04/28/2005
Can I add new call records to a closed period ?	FAQ 31042		04/28/2005
How do I split out call records into separate periods ?	FAQ 31043		04/28/2005
How do I print a list of Extensions in my System ?	FAQ 31046		04/28/2005

Call Processing Questions	Item #	File Format	Last Updated
How to Edit Raw Logs & Processed Call Records ?	FAQ 31006		04/27/2005
How to do a manual download and manual call processing ?	FAQ 31010		04/27/2005

Call Capture Questions	Item #	File Format	Last Updated
How to Automate Startup of Call Capture Daily	FAQ 31076		05/05/2005
Call Capture Utility Command Line Startup Settings	FAQ 31077		05/05/2005

Email Questions	Item #	File Format	Last Updated
Email Module Selects No Records when it runs	FAQ 31002		04/27/2005

Buffer Box Questions	Item #	File Format	Last Updated
How to do a manual download and processing using a memory buffer ?	FAQ 31011		04/27/2005
What are the basic commands for polling a memory buffer ?	FAQ 31039		04/28/2005
How do I do an Immediate download of my Memory Buffer ?	FAQ 31045		04/28/2005

Upgrading from Prior Version Questions	Item #	File Format	Last Updated
How to Convert from an Earlier version to Call Accounting 2005	FAQ 31079		05/05/2005

Utilities / Remote Access / LogMeIn / PKZip	Item #	File Format	Last Updated
Does LogMeIn Work with a Firewall ?	FAQ 31075		05/04/2005
How to Configure Call Accounting for Remote Access using a Shared Drive	FAQ 31078		05/05/2005
How to setup LogMeIn Account for Remote Access	FAQ 31080		06/01/2006
How do I use the PKZIP and PKUNZIP Utilities ?	FAQ 31026		04/27/2005

Error Messages	Item #	File Format	Last Updated
What is error 59 and how to I fix it ?	FAQ 31029		04/28/2005
What is Error 2828 and how do I fix it ?	FAQ 31030		04/28/2005
What does the error "Cannot locate the desired Version of FoxPro" mean ?	FAQ 31034		04/28/2005
Error: "You have exceeded the number of licensed stations"	FAQ 31073		05/03/2005
Error: "1702 Cannot Open File- File already in use error"	FAQ 31074		05/04/2005
How to fix the error of "No Records Found"	FAQ 31083		06/01/2006

Troubleshooting Questions	Item #	File Format	Last Updated
All Logs are not showing up in my log tracking file, Why is this happening ?	FAQ 31066		05/01/2005
Why are short Authorization Codes are showing on reports ?	FAQ 31067		05/01/2005
Why doesn't my call detail match my summary reports ?	FAQ 31068		05/01/2005
What is the Comm One Default User Name and Password ?	FAQ 31003		04/27/2005
How to correct the Call Date Sort Order	FAQ 31082		06/01/2006