Question 700: AT&T 4410 Emulation Settings for Procomm Plus

Question: What settings should I use on Procomm to download station information from an AT&T PBX using 4410 Terminal Emulation.

Version: PBX Interface Module

Answer: When you are downloading station information from an AT&T PBX using Procomm Plus, you CANNOT simply press ALT-F1 from Procomm to open a capture file and grab the information from the PBX to a log.  Using AT&T 4410 emulation, ASCII escape sequences are sent along with the data from the PBX, and if these escape sequences are not stripped out, the log file will only contain the last screens information.  To prevent this problem you need to modify Procomm settings as follows: 

1. Set Procomm to Automatically Create a Log File upon Connection in the Dialing Directory.
2. Select SETUP next to log file creation.
3. Set Procomm to Automatically Open Log upon Connection.
4. Set Procomm to Automatically overwrite the prior log so that it creates a new log each time.
5. Last, you have the option to log information as it is received, you do not want this option.  You also have the option to log RAW ASCII information including escape sequences to the log, you do not want this option.  The option you want is to capture the log file but IGNORE escape sequences.  This will send only data shown on your screen to the log file and will prevent the problem of not being able to capture the station information.

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Question 701: Settings for Tadiran (Sprint Coral) PBX Scripting

Question: What settings should I use for Tadiran PBX Scripting

Version: PBX Interface Module for Tadiran (Sprint Coral)

1. Obtain a copy of the script PBX_TAD_MASTER.WAS from Technical Support and put in in a /PBX directory under your Call Accounting or Cable Management.  You can rename the script to something else if needed.
2. Edit the Script putting in your site information such as company name, site abbreviation, pbx phone number, etc.  All Information you need to edit is contained in [brackets].
3. Compile the script to make sure you didn't make an errors.
4. Add an entry to the dialing directory named the same as the site name you used in the script.
5. Put the PBX phone number on the dialing entry.
6. Test run the script.
7. Provide your site names to Comm One Tech Support so they can provide you with a script to import the PBX information into your Station File.
8. You can automate all the scripting under the scheduler program.

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Question 702: Details on Nortel PBX Interface Module

PBX Connection Required:

1. The PBX Interface Module for Nortel requires a terminal connection into the PBX using Procomm Plus.  The module uses Procomm Scripting to log into the PBX and download the information that it needs.
2. The connection to the PBX can be either a direct serial connection, or a dialup connection. 
3. Our scripting guidelines require that you provide us with a user name and password which is READ ONLY, so that there is no possible way that the scripting engine could make any modifications to your phone system programming.  We have never had a situation where the script caused programming problems on any PBX, and this policy is in place to insure that it does not happen.

Scripting:

     We use Procomm ASPECT Scripting to issue to log into your phone system and download the information that we need.  This scripting can be run manually, or it can be automated through Procomm or Windows Scheduler.

PBX Information Available:

     Our scripting is set-up to be able to download any information on Nortel reports that can be captured by the scripting including Nortel LOAD 20 (Either TNB or DNB), LOAD 95, and others.  When the system is installed, we will review the configuration with you and and configure the scripting to download the information you are needing.  Keep in mind that we are limited by what is stored in the PBX, and that we only RETRIEVE existing information.  We DOWNLOAD from the PBX and DO NOT UPLOAD the other way.

Special Features for Northerm "DES" Field:

     The scripting includes special handling for the DES field.  Some customers use this field to designate the DEPARTMENT, SITE, ROOM, JACK, AUTHORIZATION CODE, or any number of other uses.  This allows them to upload that information as well to the Cable Management or Call Accounting Software.  The DES field is short, so you have to be creative sometimes when using it for this purpose.

     For example, we have clients who designate this field for cost center codes.  When we run the PBX Interface Module, we translate the code in the DES field against a table, and we store the COMPLETE DEPARTMENT NAME in the Cable Management and Call Accounting Systems.

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