Question: What is the RAWLOG Feature and how is it
used. ?
Version: Call Accounting Jr.
Answer: The RAWLOG feature of Call Accounting Jr.
allows you to save the raw call records from your phone system to a separate file named
RAWLOG.DBF along with the processed call records in the CALLFILE.DBF database. This
allows you to go back and look at the raw call records if there is a question on a
particular call. To access this feature, you select the VIEW icon from the FORMAT
SMDR icon on the UTILITIES menu of the main Call Accounting Jr. menu.
Question: What are the differences between Call
Accounting Pro and Call Accounting Jr. ?
Version: Call Accounting Jr.
Answer: Call Accounting Jr. now includes a WIZARD
program that runs automatically when you install the system that walks you through setting
up communication parameters for your Call Accounting System. If you don't want to
re-install your system to see the WIZARD utility program, you can run it directly by
running the program named JR_SETUP.EXE located in the Call Accounting Jr. Directory
(Default directory is CAJR34)
Question: Does Call Accounting Jr. Continue to Capture
calls when reports are printing?
Version: Call Accounting Jr.
Answer: No, When you take the system off-line to
capture calls, the Call Accounting Jr. does not continue to capture calls. Some
PBX's however do buffer calls while the system is off-line.
Question 405: Using Dedicated PC for Call Accounting Jr.
Question: Does Call Accounting Jr. Require a Dedicated
PC ?
Version: Call Accounting Jr.
Answer: Yes, Call Accounting Jr. does require a
dedicated PC. This means that you have to dedicate the PC to the call accounting
function and that it cannot be used for anything else besides Call Accounting. Call
Accounting PRO uses a memory buffer between the PC and the Phone System and does not
require that the PC be dedicated to the Call Accounting function.
Question: Does Call Accounting Jr. have a Property
Management Interface for the Hotel/Motel Operation ?
Version: Call Accounting Jr.
Answer: Yes, Call Accounting Jr. has an optional
feature which allows you to interface your Call Accounting with your Hotel/Motel System.
This feature captures call records on one com port of the PC, prices and processes
the calls, and then sends them to your property management system down another port on the
same PC. This way calls are recorded in "real-time" as they are made right
to your customers portfolio on your Property Management System.
Question: Is there a limit to the number of Call
Records I can record with Call Accounting Jr. ?
Version: Call Accounting Jr.
Answer: Yes, there are two versions of Call Accounting
Jr. One version tracks up to 50 extensions, and the other tracks an unlimited
number of extensions.
Question: Can I print Plain Text Reports without
Graphics ?
Version: Call Accounting Jr.
Answer: Yes, we do have a report file that contains no
graphical characters (large text, underlines, boxes). These reports work well with
dot matrix printers. If you wish to use these reports, you can download the non-graphical version of the Call Detail Report free from
our web site. Simply save the file to the same directory as your Call Accounting Jr.
system, and it will overwrite your graphical report with a non-graphical one.
Question 411: Force Single Prefix to be a Local Call
Question: How do I force a single prefix to be a local
call ?
Version: Call Accounting Jr.
Answer: There is a way to force particular extensions
to be local calls even if they are dialed as long distance calls. This only works if
you are using the ADVANCED COSTING feature of Call Accounting Jr., and you have costing
for Long Distance and Local Calls set to TABLE. If you wanted to force calls to the
area code 818 and prefix 734 to be local here are the toolbox commands you would use:
Start the ToolBox Module and Type the Following Commands:
CLOSE DATABASES
USE PLM_AC.DBF
SET ORDER TO 1
SEEK '818734'
BROWSE
Next cursor over to the end of the line to the field named LOCALAREA. Put
the word LOC all in caps in that field to indicate that this extension is to be treated as
local even if dialed as long distance.
Question 412: Force an Area Code to be a Local Call
Question: How do I force an Area Code to be a local
call ?
Version: Call Accounting Jr.
Answer: There is a way to force particular extensions
to be local calls even if they are dialed as long distance calls. This only works if
you are using the ADVANCED COSTING feature of Call Accounting Jr., and you have costing
for Long Distance and Local Calls set to TABLE. If you wanted to force calls to the
area code 310 to be local here are the toolbox commands you would use:
Start the ToolBox Module and Type the Following Commands:
Question 413: Remove Forced Local Costing for an Area Code
Question: How do I remove Local Forced Costing for an
Area Code ?
Version: Call Accounting Jr.
Answer: There is a way to force particular extensions
to be local calls even if they are dialed as long distance calls. This only works if
you are using the ADVANCED COSTING feature of Call Accounting Jr., and you have costing
for Long Distance and Local Calls set to TABLE. To remove an area code from local
forced costing for Area Code 310 you can use the following commands.
Start the ToolBox Module and Type the Following Commands:
Question 414: Property Mgt Settings for Resort Data Processing
Question: What are the Property Mgt settings for
Resort Data Processing ?
Version: Call Accounting Jr.
Answer: Here are the settings for Property Mgt for
using the Property Management feature of Comm One Call Accounting Jr. with Resort Data
Processing's PMS System:
Comm One PMS Setting: Set the Comm One PMS Type to
STANDARD.
Hobic Parameters: The Hobic Settings for Resort Data
Processing are:
Field Name
Start
Length
Sequence
1
3
Hotel
6
2
Date
9
5
Extension
15
3
Time
19
5
Length
24
4
Cost
28
7
Phone
35
20
Receive Control Characters: The receive control
characters are:
Question 415: Reprocessing Calls with Call Accounting Jr.
Question: Can Calls be reprocessed using Call
Accounting Jr.?
Version: Call Accounting Jr.
Answer: No, since Call Accounting Jr. uses a
"live" direct connection with the phone system, you cannot reprocess call
records captured using it. You can however use Toolbox commands to edit the data if
you need to make changes to call records.
Question 416: Reports Available with Call Accounting Jr.
Question: What Reports are Available with Call
Accounting Jr. ?
Version: Call Accounting Jr.
Answer: Call Accounting Jr. only has a basic Call
Detail Report included with it. All of the other Call Accounting Reports, Billing
Reports, Month End Reports, and Exception Reports are available only on Call Accounting
Pro.
Background:
How do I look at and/or edit the raw call detail and processed
call records.
Caution: If
you save any changes made while editing either the raw or processed data
files, you need to be careful that you do not change any file formats.
If you do, you could damage the file so that it is unusable in the future.
Be careful that any changes you make do not affect the structure of the file.
Also, any changes made to the raw data file are unrecoverable.
Edit / View Raw Data:
The raw data files are stored in the \\logfiles directory under your Call Accounting
Software. The default path name is c:\ca200X
where X is the version (ex. ca2002, ca2004). These files are stored in
plain ASCII format and can be edited from any text editor. To edit them
from the Comm One Toolbox issue the following command:
MODIFY COMMAND ?
Edit / View Processed Data:
Processed data is stored in the current file
PLM_CA.DBF located in the current directory. To edit this file, load the
toolbox module and type the following commands:
CLOSE DATABASES
USE PLM_CA.DBF
BROWSE NORMAL
When you are complete, just close the window.
The file saves changes as you leave each field automatically.
Copyright 1991 -
2008 Comm One, Inc. Comm OneŽ is a
registered trademark of Comm One, Inc.
Other trade names mentioned are registered trademarks
of their respective companies.
