Question 100: Error 56

Question: What is Error 56 and how do I fix it ?

Version: All versions of Comm One Software.

Answer: Error 56 is an error that is returned when the hard disk fills up. If you are low on disk space, this error most commonly happens during call processing, or during the running of end of month reports. To fix the error, you need to free up disk space on your drive by deleting any unused or old records. You may also want to look at downloading our oldlogs.exe utility so that your call accounting system can automatically purge old call logs. When you run out of disk space on a drive during call processing, you can corrupt data files or file indexes because there is no disk space to write to and close files. When this happens you can corrupt your data files. Therefore, it is not a good idea to run out of disk space any more often than necessary.

See Also:

• Question 106: Deleting Old Call Logs
• Utility File: Oldlogs.exe

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Question 101: Error 2828

Question: What is Error 2828 and how do I fix it ?

Version: All Versions of Comm One Software.

Answer: Sometimes Comm One will ship out software with a temporary software license on it. After the license expires, the system will return error 2828 to indicate that the temporary license has expired. Contact Comm One Technical Support and they can clear off this error for you by uploading or mailing you a new .EXE.

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Question 102: Call Detail Report for One Extension

Question: How do I run a call detail report for only one extension ?

Version: All Versions of  Accounting.

Answer: Follow these steps to run a call detail report for a single extension.

• From the Call Accounting Menu select the QUERY option.
• From the QUERY option cursor down to the EXTENSION option. It should contain "All" indicating that the system should run all extensions. Erase the "All" setting and put the single extension number that you wish to print or view.
• Select OK and the report will generate.

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Question 103: Call Detail Report for a Single Number Dialed

Question: How do I run a call detail report for a single number dialed ?

Version: All versions of  Call Accounting.

Answer: Follow these steps to run a call detail report for a single number dialed.

• From the Call Accounting Menu select the QUERY option.
• From the QUERY option cursor down to the # DIALED option. It should currently be blank indicating that the system should run all calls. Enter the # DIALED that you wish to print for. Be sure to include area code on long distance calls, and dashes in between prefixes and suffixes.
• If you are unsure how calls dialed with access codes will show up, run the report for all calls and check how specific call types show up, then go back and enter the number dialed properly.
• Select OK and the report will generate.

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Question 104: Call Detail Report for a Single Department

Question: How do I run a call detail report for a single department ?

Version: Call Accounting Pro.

Answer: Follow these steps to run a call detail report for a single department.

• From the Call Accounting Menu select the QUERY option.
• From the QUERY option cursor down to the DEPARTMENT option. It should currently say ALL indicating to run a report on ALL departments. Enter the DEPARTMENT that you wish to print for. The sytem does nearest match so just putting A in the deparmtent field would print Accounting, Administration, and all other departments starting with A.
• Select OK and the report will generate.
• If a particular extension does not show up under a department, go to the station file and make sure that you have that extension listed under the right department code.

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Question 105: "Cannot located desired version of FoxPro" Error

Question: What does the "Cannot locate desired version of FoxPro" error mean ?

Version: All Versions of Call Accounting.

Answer: This error indicates that the Comm One System cannot locate the Microsoft FoxPro runtime drivers in the current directory. To resolve this error, check the file path, or re-load the runtime drivers from your set-up disks. Runtime files have different file names depending upon which version of FoxPro you are using, but they all end in ESL or ESO. For example, the Windows 2.6 runtime file is named FOXW2600.ESL. The DOS 2.5 runtime driver is named FOXD2500.ESL and FOXD2500.ESO. If you are reloading from your set-up disks, make sure that you do not overwrite any of your existing information by loading the system into another directory. Then copy the runtime file to your current directory from the new directory.

The DOS Runtime Drivers FOXD2500.ESL and FOXD2500.ESO ship with some windows versions of Comm One Software so that you can run some of the utility files.  These files are usually shipped as a ZIP FILE named FOXDOS.ZIP.  To unzip these drivers type PKUNZIP FOXDOS.ZIP at the Call Accounting Directory.

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Question 106: Deleting Old Call Logs

Question: How Do I get rid of old call logs ?

Version: Call Accounting Pro.

Answer: If you never purge old call logs off your Call Accounting System, eventually your system will fill up and you will get an error 56 to indicate that your hard drive is full. You can use the oldlogs utility to keep your drive space free, or you can manually go into your system and delete old call logs. After you have manually delete a raw call log from your system, the Call Accounting will still have that file listed in the log tracking file. To purge this log tracking file of any logs removed from your system, you can run the cp_purge.exe program found in the file download area of this web page.

See Also:

• Question 100 Error 56
• Utility File: File Delete Utility OLDLOGS.EXE
• Utility File: Purge Routine CP_PURGE.EXE

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Question 107: Globally change all stations to ACTIVE

Question: How Do I globally change all stations to active ?

Version: Call Accounting Pro.

Answer: In the Station Administration Module of both Call Accounting Pro and Cable Management Pro, there is a status field that can be set to ACTIVE or INACTIVE.  Stations that are set to ACTIVE will appear on your Month End Reports.  To exclude particular extensions from the month end reports, you can set particular extensions to Inactive.  There is a utility option located in the Station Administration module that allows you to set all stations to ACTIVE.  To access it, select the UTILITIES option under the Station Administration Module.  From there, select MAKE ALL STATIONS ACTIVE, and select YES to confirm the overwrite.  All Stations will then be made ACTIVE. 

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Question 108: Minimum Call Length to Record for Call Accounting Pro

Question: How Do I set the Minimum Call Length to Record for Call Accounting Pro ?

Version: Call Accounting Pro.

Answer: Most phone systems record all calls made including wrong numbers, incomplete calls, and misdialed calls.  To prevent these from cluttering up your Call Detail Reports, you can set the minimum call length to record by the Call Accounting System.  This way, the calls will still be in the raw call logs in case you need to see them, but they won't be processed into your Call Accounting System.  You can set this setting from the SYSTEM SETUP menu of the UTILITIES menu at the MAIN Call Accounting Screen.  The setting is in decimal so you would set it for .50 for 30 seconds, 2.25 for 2 minutes 15 seconds etc... 

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Question 109: Memory Buffer Sizes / Number of Call Records

Question: What sizes do the memory buffers come in and how many call records do they hold ?

Version: Call Accounting Pro.

Answer: Below you will find a table of the various memory buffers available, along with the call records stored.  You normally need a buffer for eacy SMDR port (normally one) on your PBX.  If you have 3 different phone systems at 3 different sites.  You would need 3 buffers, all of which could be polled from a single PC each night. 

BUFFER MODEL	MEMORY	# RECORDS
PS635P-128K	128K	4800 Records
PS635P-256K	256K	9800 Records
PS635P-512K	512K	19,800 Records
PS680-512K	512K	19,800 Records
PS680-1MB	1MB	39,300 Records
PS680-2MB	2MB	78,700 Records
PS680-4MB	4MB	157,400 Records
Pollcat JR	256K	9800 Records
Pollcat JR	512K	19,800 Records
Pollcat II	512K	19,800 Records
Pollcat II	1MB	39,300 Records
Pollcat III	512K	19,800 Records
Pollcat III	1MB	39,300 Records
Pollcat III	2MB	78,700 Records
Pollcat III	3MB	118,000 Records
Pollcat III	4MB	157,400 Records
Pollcat III	6MB	236,100 Records
Pollcat III	8MB	314,800 Records

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Question 110: Basic Memory Buffer Commands

Question: What are the basic memory buffer commands for manually polling a memory buffer

Version: Call Accounting Pro.

Answer: The basic commands for polling a memory buffer manually are as follows:  

COMMAND DESCRIPTION	PS680, POLLCATII, AND POLLCAT III	PS635P
Reset Partition	^B00	PRT
Send # of Records	^B20	RC
Release Records	^B01	RL
Erase Records	^B25	CLEAR
Buffer Setup	^B16	n/a

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Question 111: Check for Logs for Each Day in Current File

Question: How can I check to see that I have logs from every day in the current file ? 

Version: Call Accounting Pro.

Answer: The easiest way to see what logs are in the current file is to run a Day of Month Traffic Report.  You can run this report from the Reports / Traffic Reports menu option on the Call Accounting.  This report will show how many call records have been captured for each day in the currently selected period.  If a day is missing, you will be able to tell from this report.

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Question 112: Selecting a Prior Period for Reporting

Question: How can I select a prior period for reporting  ? 

Version: Call Accounting Pro.

Answer: From the Call Accounting Pro Main Menu, select FILE, then SELECT PRIOR PERIOD.  Cursor down to the prior period you wish to select, or change directories to the priod period, highlight the period, and select OK.  If the file you selected is a valid call file, it will become the current period for reporting purposes.

Note:  Regardless of what file you have selected as the current period with the SELECT PRIOR routine, the call processing program will always add call records to the current file plm_ca.dbf

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Question 113: Adding Calls to a Prior Period

Question: After a period is closed, can I add new call records to that period  ? 

Version: Call Accounting Pro.

Answer: No.  Regardless of what file you have selected as the current period with the SELECT PRIOR routine, the call processing program will always add call records to the current file plm_ca.dbf.  If you need to back and process a prior period, you will need to process it into the current file (plm_ca.dbf), and then use the ToolBox Append Command, or re-close the period using the manual month end close routine. 

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Question 114: Splitting out calls from multiple months into separate months

Question: How do I split calls out from the current period into separate files  ? 

Version: Call Accounting Pro.

Answer:  If you are reprocessing your calls for multiple months, or if you have the automatic close feature disabled, you will have multiple months calls in your current months call accounting file (plm_ca.dbf).  The following ToolBox commands show you how to split these calls out into separate files.  

This example assumes you have 3 months calls in the current period (plm_ca.dbf) for Jan - March 2002, and that you want to split out January and February out into separate files, and leave March calls in the current period.

Start the ToolBox Module, Type the Following commands:

• CLOSE DATABASES
• SELECT A
• USE PLM_CA.DBF
• COPY TO JAN02.DBF FOR SUBSTR(DATE,1,2) = '01'
• COPY TO FEB02.DBF FOR SUBSTR(DATE,1,2) = '02'
• DELETE ALL FOR SUBSTR(DATE,1,2) <> '03'
• PACK
• CLOSE DATABASES

You will create 2 files named JAN02 and FEB02 that contain January and February Calls.  The March (03) calls will remain in the file.  

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