Question: What are the minimum hardware requirements
to run the Comm One System ?
Answer: The minimum hardware requirements are shown
below. Please not that these are the MINIMUM requirements. To be able to use
all of the system options, please use a larger / faster machine if it is available.
Pentium PC or Compatible
Windows XP, Windows NT, Windows
2000, Windows 2003
256MB of RAM (512MB or more is suggested)
42MB Hard Drive for Programs and Work Space
10MB to 14MB Disk Space per 100,000 Call
Records.
At least 1GB Free Disk Space
VGA Color Monitor
Internet Connection for Web Help Screens
A telephone system with a working SMDR Port
Caller ID or ANI on Phone Lines (If you want to track Caller ID)
A Caller ID or ANI Enabled Phone System (If you want to track Caller ID)
Internet Connection for
FREE LogMeIn.com Account for Remote
Support
Question: Does Comm One Call Accounting Automatically
Close each period ?
Answer: Yes, Call Accounting has a feature which will
automatically close each period. This setting is done from the UTILITIES then SYSTEM SETUP
menu option. Select NEXT until you get to the screen with the AUTOCLOSE features shown at
the bottom. You can set the feature on or off as desired. If the feature is on, you can
set the last day of month as the day to close on, or you can set up the system to close
each month on a particular day. In order for the period to close, the script needs to be
running, and needs to run call processing for the last day of the month. The close process
is part of call processing. If call processing is not set to run on the last day of the
period, your period will not automatically close.
Question: Does Comm One Have Multi-Site Capabilities ?
Answer: Yes, Comm One Supports multiple sites for both
Cable Management and Call Accounting. Call Accounting can also poll call records from
multiple phone switches. Comm One Software is licensed based upon the number of sites you
have. If you need to add sites, please contact us and we can get you the information you
need to increase the number of sites your system will support.
Question: How many Stations can Comm One Software
Support ?
Answer: The number of stations supported is determined
by the version purchased, and by the amount of available disk space you have on your
computer. Standard versions available are:
Question: Does Comm One have Import and Export
Capabilities ?
Answer: Yes, you are able to import and export data
from the Comm One System using the ToolBox Module. File formats supported include FoxPro,
Dbase, ASCII Flat File, ASCII Delimited, Excel, Lotus, & More...
Question: What are the terms of Comm One's Software
Maintenance Agreement ?
Annual Maintenance Contract Terms & Conditions
The Annual Maintenance Agreement is to assist
you with questions relating to the operation of any Comm One Software
Product. Services are provided by telephone, modem, electronic mail, and
fax. On-site services are not covered under this agreement and are billed at
our standard hourly rate. Customized programming is also not covered under
this agreement. Initially ninety (90) days of Free Technical Support is
included with purchase of any Comm One Software Product. The Annual
Maintenance Contract extends the 90 Day Period an additional 12 months.
Subscribers are entitled to unlimited technical support during normal
business hours. Annual maintenance contracts are renewable for subsequent
periods. End Users not covered under contract will be charged the standard
hourly rate of $75 for technical support. Toll Charges are not
included in this contract and any toll charges generated as a result of this
contract will be billed back to you at cost.
Software Customization
Customized programming services are not
covered by this agreement but are available for a fee of $95/hour. This
includes all modifications to screens or formats after the system has been
installed. Written documentation for the system will be provided for all
modifications. Modifications or enhancements are subject to the terms of the
standard Comm One Software License Agreement.
On-Site Support Services
On-Site Support services are not covered by
this agreement but are charged at or standard hourly rates.
Hardware Requirements
In order to receive technical support via
modem you need to have a PC that includes a 14,400Baud or faster modem, and
a copy of pcANYWHERE for Windows remote control software.
Terms & Conditions
All hardware and software is delivered C.O.D.
Upon approved credit, software is billed ˝ down and ˝ after delivery. Fees
for training or support are due at time of service. All customized
programming is due prior to installation. Customer agrees to pay any an all
reasonable collection and or court fees associated with collecting amounts
due on this sale. Any applicable sales taxes, other taxes, or any other fees
or licenses required to do business in your city, county, state, or country
will be billed in addition to the amounts due.
License Agreement
All work done under this agreement is subject
to the Comm One Software Agreement. The terms and conditions of this
agreement supersede any other terms or conditions related to this proposal.
Fees, Permits & Taxes
Normally there are no local, county, state,
or federal fees, permits or taxes required to do a software installation of
this type. However, if any such fees, permits, or taxes are required on this
project, the end-user, not Comm One, will be responsible for any additional
costs associated with any such fees, permits or taxes. This contract does
not cover such sees, permits, & taxes and they will be billed in addition to
this contract.
Project Delays
If you decide to supply your own hardware
rather than purchasing hardware from Comm One, Comm One will not be
responsible for ANY delays caused due to hardware configuration, software
and hardware compatibility, or re-configuring hardware. If delays due to
hardware cause additional travel or labor expenses, this contract does not
include such costs and they will be billed in addition to this contract
Question: What are Comm One's Standard Terms & Conditions
?
1 - Pricing
All Pricing is good for 60 days from the date of the proposal.
2 - Custom Programming
Custom programming is not included with Technical Support, but is
available for at an hourly rate. Programming is subject to the terms of Comm One’s
Software License Agreement.
3 - Free 90 Days of Phone Support
Ninety (90) days of free phone support is included with every system.
On-site support or telephone support past the 90 day period will be charged at our
standard rate unless otherwise covered under an annual maintenance contract. On-site
support or training outside of the Salt Lake City area will be billed for actual travel
costs (mileage, airfare, hotel, rental car, per diem, etc.) and is due prior to time of
service. Service charges will include travel time to and from the site.
4 - Annual Maintenance Agreement
After the 90-days of free support has expired, additional support is
available with the purchase of an Annual Maintenance Contract, or on a pay as you go
basis. Sites not covered under contract will be charged the standard hourly rate. Fees for
support not covered under an Annual Maintenance Agreement are due at time of service. Toll
charges are not included in support fees and will be billed in addition to support
charges.
5 - Minimum Hardware Requirements
The Comm One System is designed to run on either a stand alone PC or on
a NETBIOS compatible network. Minimum system requirements are:
486 33MHZ PC, Windows 3.1, Windows 95, or Window NT
4MB RAM / 250 MB Hard Drive Minimum
520k free RAM, VGA Color Monitor
80 Column Printer (Laser Printer Recommended)
pcANYWHERE for Windows, ProComm Plus for Windows
14400 or Faster Modem, Memory Buffer (Call Accounting Only)
COMPUTER HARDWARE IS REQUIRED BUT IS NOT AUTOMATICALLY INCLUDED IN
PRICING. YOU MAY PROVIDE YOUR OWN HARDWARE IF IT MEETS THE HARDWARE REQUIREMENTS.
In order to make the installation go as smoothly as possible, all
systems are installed remotely prior to going on site for installation or training. This
enables Comm One to verify that the hardware is in place and that it meets the minimum
requirements. If hardware problems exist, they can then be corrected prior to a technician
going onsite.
Comm One is also willing to pre-load software on a purchased or client
provided PC so that it can be shipped pre-installed. This also eliminates the problem of
going onsite prior to the hardware being ready.
If the Dealer and/or End User decides to provide Computer Hardware, the
hardware needs to be installed and ready to load at least 2-weeks prior to the system
installation date. This allows Comm One to verify the hardware prior to installation. If
vendor provided hardware is not in place 2-weeks prior to installation, Comm One reserves
the right to delay the installation.
6 - Network Requirements
Comm One runs on network software that supports standard NETBIOS
interface and is compatible with DOS 3.1 or higher. Comm One also requires that network
supports standard NETBIOS calls. If you have any questions regarding network
compatibility, please review your network documentation or contact the Comm One technical
support department.
7 - Payment Terms
Fees for travel, installation and memory buffer boxes are due prior to
installation. All other hardware is delivered C.O.D. Software is normally billed at Net 30
days subject to credit approval. Fees for support are due at time of service. All fees for
customized programming are due prior to installation. Customer agrees to pay any and all
reasonable collection and or court fees associated with collecting amounts due on this
sale. Any applicable sales or other taxes are the responsibility of the customer. Hardware
and software returns are subject to a 20% restocking fee.
8 - License Agreement
All work done under this agreement is subject to the Comm One Software
License Agreement. The terms and conditions of the license agreement supersede any other
terms or conditions related to this proposal.
9 - Fees, Permits, & Taxes
Normally there are no local, county, state or federal fees, permits, or
taxes required to do a software installation of this type. If any fees, permits, or taxes
are required on this project, the end-user, not Comm One, will be responsible for any
additional costs associated with any such fees, permits, or taxes. This contract does not
cover such fees, permits, & taxes and they will be billed in addition to this contract
10 - Project Delays
If you decide to supply your own hardware rather than purchasing
hardware from Comm One, Comm One will not be responsible for ANY delays caused due to
hardware configuration, software and hardware compatibility, or re-configuring hardware.
If delays due to hardware cause additional travel or labor expenses, this contract does
not include such costs and they will be billed in addition to this contract.
11 - System Installation Schedule
If Comm One provides installation or other services along with this
software, a system installation schedule will be provided upon request.
Question: What is Comm One's Call Accounting
Installation Checklist ?
Answer: Comm One's Installation Checklist is used
during system installation to make sure that required features and options are installed
correctly. The checklist is broken down into required and optional features. The checklist
is available for new users of Comm One as well as Authorized Comm One Dealers. To obtain
the checklist please contact Comm One Technical Support, or you can download an
installation checklist.
Question: How do I use PKUNZIP or PKZIP to zip and
unzip files ?
Answer: PKUNZIP and PKZIP are utilities for compressing information into files
so that file space is reduced and you can move files around on floppy diskette. The
utilities are also used to secure data by encrypting it with a password so that
unauthorized users cannot access it. Instructions for using the programs are included in
within each file. To view the help screens you can simply type PKUNZIP or PKZIP at DOS
with a /? after each command. You will see instructions on syntax for each command. Basic
syntax is:
Question: What are the terms of
Comm One's Standard License Agreement ?
Please
read the following terms and conditions carefully before opening the program
diskette package.Opening the
Package indicates your acceptance of these terms and conditions.
This agreement is a legal contract between the purchaser of this
software package (Purchaser) and Comm One, Inc.If you do not agree with these terms, you may promptly return
the package unopened.A restocking
fee of 15% will be charged on returns of unopened packages made after 10 days
from the date of purchase.No
returns will be accepted after 30 days from the date of purchase.In exchange for payment of a one-time fee for this program,
the Purchaser is hereby granted a license from Comm One, Inc. to use this
program subject to the following terms and conditions:
1.The Purchaser is hereby granted a limited license to use this program on
a single machine or on a single networked group of machines which share a common
disk drive on which the program is stored, provided the program is stored only
on the shared disk drive and is not also stored on a disk drive independent of
the networked machines.
2.The Purchaser may transfer the program or any portions of the program
into any machine or storage media for backup or modification purposes only in
support of Purchaser's use of the program on the single machine or networked
group of machines.Any portions of
this program will continue to be subject to the terms and conditions of this
license agreement.
3.The Purchaser may transfer the program and license granted herein to
another party (transferee) if the transferee agrees to accept the terms and
conditions of this agreement, except as provided below.Upon such transfer the term Purchaser as used herein shall refer to the
transferee.If such a transfer
occurs, the Purchaser's license shall automatically terminate and the Purchaser
agrees at the same time to either transfer all copies of the program in any form
to the transferee or destroy any copies not transferred, including all
modifications and portions of the program contained or incorporated into other
programs by any means, including but not limited to translation or compilation.Failure to notify Comm One, Inc. of such transfer within thirty (30) days
of the transfer will void all further warranties, obligations of technical
support, and the right to receive updates with regard to the program.
4.Purchaser hereby agrees not to transfer, or authorize the transfer of,
the possession of any copy of the program by rental, lease, or lending, or by
any other activity
or practice in the nature of rental, lease or lending for the purpose of direct
or indirect commercial advantage without the prior written authorization of Comm
One, Inc.
5.The Purchaser agrees to reproduce and include the copyright notice on any
copy, compilation, translation, modification, or portion of the program.The Purchaser may not use, copy, modify, translate, compile,
or transfer the program, or any copy, modification, or merged portion in whole
or in part, except as expressly provided for in this license.
6.Compilation of the source code of any Comm One, Inc. program by the
Purchaser does not release the Purchaser from the terms and conditions of this
agreement, nor does it allow the distribution of copies of any compilation of
the source code.The program may be
compiled and used on a machine that would otherwise be used to operate the
source code version of the program (ie. a copy of the program must be purchased
for each machine the program or any compilation of the program is to be used
on.)Compilations of Comm One, Inc.
source code may be copied for archive purposes only.
7.The license granted herein shall remain in effect until terminated as set
forth in this agreement.Failure to
comply with any conditions of this agreement will result in the immediate
termination of the license granted by this agreement.The license granted herein may also be terminated at any time by
destroying the program and all copies, portions and modifications thereof.
8.Comm One will replace any defective diskettes that are returned within 30
days of the original date of purchase.Comm
One, Inc. warrants the program to operate substantially as specified in the
accompanying documentation for a period of 90 days from the date of original
purchase.By opening the sealed
package, Purchaser agrees that the only remedy available to Purchaser will be
the replacement of defective diskettes or the correction of any defects
submitted in writing as defined above.No
warranty, whether expressed or implied shall apply following the expiration of
the 90 day period from the date of original purchase.The Purchaser shall be entitled to the benefit of said warranty only if
the enclosed product registration card is returned to Comm One, Inc. within
thirty (30) days of the original date of purchase.
9.THE
WARRANTIES SET FORTH IN PARAGRAPH 8. ABOVE ARE IN LIEU OF ANY OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE
PROGRAM.IN NO EVENT WILL Comm One, Inc. BE LIABLE FOR DAMAGES,
INCLUDING ANY LOSS OF PROFITS, LOST SAVINGS, OR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF, OR INABILITY TO USE THE
PROGRAM, EVEN IF Comm One, Inc. OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Comm One, Inc. WILL NOT BE LIABLE FOR ANY SUCH CLAIM BY ANY OTHER PARTY.
10.In the event that program diskettes become lost or damaged, replacement
diskettes may be obtained from Comm One, Inc.Replacement disks will only be provided if the product registration card
is returned to Comm One, Inc. within thirty (30) days of the original date of
purchase.The fee for replacement
disks is $25.00 (twenty-five dollars) plus $7.00 for shipping and handling.
11.This limited warranty gives the Purchaser specific legal rights, and the
Purchaser may have other rights which may vary from state to state.Some states do not allow limitations on how long an implied warranty
lasts and some states do not allow the exclusion of limitation of incidental or
consequential damages for consumer products.Some of the above limitations and exclusions may not apply to the
purchaser depending upon residence.
12.If any provision of this agreement shall be held unlawful, void, or for
any reason unenforceable, then that provision shall be deemed severable from
this Agreement and shall not affect the validity and enforceability of the
remaining provisions of this Agreement.
13a.Purchaser understands that all programming modifications and changes made
to any Comm One, Inc. software products by Comm One, Inc. will be provided under
the following terms and conditions:
13b.Purchaser understands that the
amounts to be billed by Comm One for such programming do not cover the entire
development cost of the additional programming to be provided by Comm One.The costs billed only cover the basic cost of incorporating changes into
the Comm One Software that will better suit the needs of the Purchaser.Accordingly, the purchaser understand and agrees that all right, title,
and interest in and to all computer programming which is performed by Comm One,
and all computer programs which result from such programming, shall remain the
exclusive property of Comm One.The
Purchaser shall only be entitled to a non-exclusive license to use such computer
programs subject to the terms of the this licensing agreement.In particular, the Purchaser agrees that Comm One shall
retain all copyrights in and to all computer programs produced, and that such
computer programs are not works made for hire as that term is defined under U.S.
Copyright Laws.
Comm
One, Inc. and the purchaser agree that there may be other software products
that the Purchaser would like to develop that are not already developed or
under development by Comm One, Inc.Those works may not be covered by this licensing agreement.Such works, if any, will be identified as not being covered by this
agreement in writing BEFORE
programming or development by Comm One, Inc. begins.All software development or programming requested by
Purchaser that is not specifically designated in writing as 'work for hire' as
defined here before programming development begins, shall remain the property
of Comm One, Inc. and shall be subject to the terms of this license agreement.Otherwise, ownership of copyrights, licensing, and any royalties due
will be negotiated and determined in writing before any programming or
development begins.
14.
Comm One reserves the right to insert a cut-off switch in the software which
will shut the system off if it is not paid for within 30 days of purchase.Once the system is paid for in full, the cut-off switch will be removed
from the system.The purchase
agrees to allow Comm One to insert the cut-off switch, and agrees that Comm One
has the right to shut off the system after 30 days if it is not paid for in
full.
15.The forgoing statements constitute the complete and exclusive agreement
between Comm One, Inc. and the Purchaser and supersede any prior agreement in
any form, written or oral, and any other communications relating to the subject
matter of this agreement.This
agreement will be governed by the laws of the State of Utah.The purchaser acknowledges by
opening the package that he or she has read this agreement, understands it, and
agrees to be bound by its terms and conditions.
Question 16: Change Screen
Resolution on Preview Screen
Question: How do I
change the resolution on the Preview Screen to make the print larger ?
Answer: The screen
resolution on the report preview screen is controlled by the font on the
report, and by the resolution settings on your computers graphics card.
Different computer graphics cards set to the same resolution settings can
result in the same report being legible on one computer, and illegible on
another. Your options for correcting this problem are as follows:
1. CHANGE THE RESOLUTION ON YOUR SCREEN:
Your screen resolution is controlled by the Display Settings found in the
Windows Settings. These settings and options are controlled by Microsoft
and not programmed from within our system. Microsoft recommends that if
your reports are not legible you can try increasing the resolution of your
screen. On most monitors, increasing the resolution will make the
preview more legible. To do this follow these steps:
a.
From the Desktop, right click on a blank area of the screen and select
Properties.
b. From the Display Properties
dialog box, select the Settings tab.
c. From the Settings Tab move the
Screen Area control to the right increasing the number of pixels on the screen
and increasing the resolution. You may have to try two or three settings
until you find the one that works for you.
2. RE-FORMAT THE REPORTS TO A LARGER PITCH:
Your other option is to edit the report formats and make them larger.
This will make them legible in the preview windows, but it will also take more
space on the printed report and you will not get as much information per
page. If you have lots of data to print, you may want to use option 1
shown above. To change the fonts on a report, you need to have a copy of
Microsoft FoxPro that is the same version as your reports. Once you
start FoxPro, issue the command MODIFY REPORT and select your report
file. You can then click on the field you want to enlarge and select the
font dialog from the top menu bar. You will have to rearrange the fields
as making the font larger will not allow you to put as much information on a
single line in the report.
Question 17: "Cannot located desired version of FoxPro"
Error
Question: What does the "Cannot locate desired
version of FoxPro" error mean ?
Version: All Versions of Call Accounting.
Answer: This error indicates that the Comm One System
cannot locate the Microsoft FoxPro runtime drivers in the current directory. To resolve
this error, check the file path, or re-load the runtime drivers from your set-up disks.
Runtime files have different file names depending upon which version of FoxPro you are
using, but they all end in ESL or ESO. For example, the Windows 2.6 runtime file is named
FOXW2600.ESL. The DOS 2.5 runtime driver is named FOXD2500.ESL and FOXD2500.ESO. If you
are reloading from your set-up disks, make sure that you do not overwrite any of your
existing information by loading the system into another directory. Then copy the runtime
file to your current directory from the new directory.
The DOS Runtime Drivers FOXD2500.ESL and FOXD2500.ESO ship with some windows
versions of Comm One Software so that you can run some of the utility files. These
files are usually shipped as a ZIP FILE named FOXDOS.ZIP. To unzip these drivers
type PKUNZIP FOXDOS.ZIP at the Call Accounting Directory.
Copyright 1991 -
2008 Comm One, Inc. Comm OneŽ is a
registered trademark of Comm One, Inc.
Other trade names mentioned are registered trademarks
of their respective companies.
